FAQ

This includes the use of Bath/Sauna, changing room and locker.

Locker key must be returned at counter within 1 hour.

The common powder area is available if you need more time for make up or dry your hair.

Extra charge may apply if the locker key isn’t returned within 1 hour.

Yes, Bookings are essential.

For weekday booking is at least a week advance.

We strongly recommend 2 weeks advance booking for weekend.

24 Hour cancellation policy apply.

Request a Booking

 

Due to being in heart of city, there isn’t parking except for general street parking.

Yes. You can buy a Gift Certificate Online.

Buy a Gift Certificate

Swimwear must be worn for public bathing.

Bath towel, body soap, shampoo, hair dryer, cotton buds, body and toning lotion are provided. So you don’t need to bring anything.

Please bring your own body scrub if you need it. We also sell Japanese body scrub at shop counter.

Sorry, it is not permitted especially alcohol. We offer hot green tea and soft drinks.

Yes. Unless that they have not healed full properly.

Those pregnant should consult their doctor. However with water temperatures of up to 40 Degrees Celsius bathing is not recommended and Onsen Ma takes no responsibility.

We only provide massage for those who are over 12 weeks pregnant.

Sometimes our emails or Gift Certificates go to your junk mail.

So please check before give us call.

Cancellations made less than 24 hours before your booking will be charged 100% of the total payment.
Cancellations made at least 24 hours before your booking will be given a full refund.
‘No Show” bookings will be charged the full payment.
Arriving more than 30 minutes after your booking time is considered a ‘No Show’

The baths are serviced by electronic pumps, which re-circulates the bath water 24 hours per day, seven days a week to ensure clean fresh water.

The balances of bath chemicals are automatically controlled by a dosage system operating 24 hours per day seven days a week.

Select the link below to see our full terms and conditions.

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