Q&A

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Q?

Do I have to book?

A.

Yes, Bookings are essential for Private bathing and Shiatsu massage at least 2 days before however we recommend you to book in few weeks advance as we often get busy for weekends. For public bathing it is strongly recommended avoiding disappointment if we are fully booked when you just walk in.

Q?

What do I need to bring?

A.

Nothing! We provide a bath towel, body soap, shampoo, hair dryer, cotton buds, body and toning lotion, and clean combs. We recommend to wear comfortable clothes if you are going to have Japanese dry massage. However if you are wearing suits,dress or unsuitable clothes for massage we provide massage robes.  Please bring your own body scrub if you need it. (We only provide a bath towel) Also we sell Japanese body scrub at shop counter.

Q?

One hour bathing?

A.

One hour bathing start from your booking time. Please return your locker key and sign out at the counter in one hour.  Extra charge may apply if you sign out over one hour.  It will shorten your bathing time if you are late for your booking time. ex-Your sign in time is 4pm and sign out time is 5pm If you book one hour bathing for 4-5pm.

Q?

Can I wear a swimsuit?

A.

No. We keep traditional Japanese style bathing which is completely naked.

Q?

What is the difference between public bathing and private bathing?

A.

The public bathing is separate with male and female. You might share the bath with same gender up to 6 people. The private bathing is used for privately by yourself, with partner or your friends with mix of gender. Maximum number of use for a private bathing is up to 6 people.

Q?

When should I arrive for treatment?

A.

Please arrive 5-10 minutes early for bathing and 15min early for shiatsu to have your full treatment. Treatments start at your booking time so if you arrive late it shorten your treatments.

Q?

How to buy Gift Certificate?

A.

You could buy it over the counter or by phone using a credit card. Please email us name of sender, recipient and which treatment or package you would like to purchase. We could send it through email or by post. Gift Certificates are valid for 6 month and must be redeemed by expiry date. Expired certificates hold no value and are not refundable.

Q?

What is last entry time?

A.

Any treatments has to be finish by closing time. ex-last booking time for weekdays is 6pm for 1 hour bathing and 1 hour shiatsu.

Q?

Can I bring foods or drinks?

A.

Sorry, it is not permitted especially alcohol. We offer hot green tea and soft drinks.

Q?

Cancellation

A.

If you do not show up after 15 minutes of your booking without contact us, we will cancel your booking.

Q?

Shiatsu Cloth

A.

If you are taking only shiatsu massage, please bring or put on a confortable cloth on yourown.